Information we collect

• Name, phone number, and email address when you create an account or place an order.
• Delivery address and landmark provided at checkout.
• Order history including items, totals, and status.
• Device type and browser information collected automatically when you use the site.

How we use your information

• To process, confirm, and deliver your orders.
• To create and manage your Heypure customer account.
• To send order updates and respond to support requests.
• To improve product selection, service quality, and the ordering experience.
• To detect and prevent fraud or misuse of the platform.

Information sharing

• We do not sell your personal data to any third party.
• Delivery details are shared only with partners required to fulfil your order.
• We may disclose information if required by law or a valid legal process.

Data storage and security

Your data is stored on Supabase-hosted infrastructure with industry-standard encryption and access controls. While we implement reasonable security measures, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your account.

Cookies and local storage

• We store your cart contents, saved address, and order reference IDs in your browser's local storage to preserve your session across visits.
• We do not use third-party tracking cookies or advertising trackers.
• You can clear local storage at any time through your browser settings; this will reset your cart and saved preferences.

Your rights

• You may request a copy of the personal data we hold about you.
• You may request correction of inaccurate or incomplete data.
• You may request deletion of your account and associated data.
• To make any of these requests, contact us at workbyprat@gmail.com and we will respond within 7 business days.

Children's privacy

Our service is not directed at users under the age of 13. We do not knowingly collect personal information from children. If you believe a child's data has been submitted without appropriate consent, please contact us and we will remove it promptly.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated via the app or email. Continued use of Heypure after the effective date of a change constitutes acceptance of the updated policy.

Contact us

For privacy-related questions, data requests, or concerns, reach us at workbyprat@gmail.com. We aim to respond within 7 business days.